Council welcomes feedback about its services at any time and especially if you have a concern or complaint about the way that we have provided a service.
If you are dissatisfied with a product or service delivery the Council, its staff or a third party that represents Council, you may wish to let us know about it so that we can address the matter to ensure a better product or service going forward.
To make a compliment, complaint, suggestion for improvement you are encouraged to complete the online Customer Service Feedback/Complaint Form below and or download and fill in a hardcopy Customer Service Feedback/Complaint Form and forward onto Council by post to City of Port Lincoln, PO Box 1787, Port Lincoln SA 5606 and or drop into the Council office at Level One, Civic Centre, 60 Tasman Terrace, Port Lincoln.
The City of Port Lincoln is committed to transparent decision making and to providing access to a fair, consistent and structured process for any party dissatisfied with a decision that has been made by Council or its agent. Further information on the processes available for lodging a formal complaint or requesting an internal review of a council decision can be found in the following Council Policies: